Behind the Brewpub Scenes

Date

Running a brewpub isn’t easy- it’s a lot of work, a lot of sweat and the occasional tears.

There are a lot of good, earnest people working behind the scenes, who put in a great deal of effort, round-the-clock, to ensure that everything you love about Toit stays that way.
And these people are none other than our never-tiring, ever-inspiring staff.
Our very own Toit Army- a battalion dedicated to the cause of good beer!

She’s tiny but don’t let that fool you. She’s got all the skills to handle every customer that walks into Toit, and then some.
Say hello to Shradha, our Front Desk Manager.

How long have you been working at Toit?

It has been more than three years since I joined here.

Where are you originally from?

I’m from Darjeeling and my sister was working here, so I also moved here.

I was really interested to work in this industry.

Have you always wanted to work in the hospitality industry?

Ya! I have done my Hotel Management and I moved here after that.

I was really interested to work in this industry. When I first joined, I was like “Oh why did I join this industry”, but over time I got to meet so many people, and so many new people almost everyday. And working at Toit, I get to enjoy a lot. So I don’t feel any regret.

How did you first hear about Toit?

One of my close friends, Angela, used to work here and she used to tell me a lot about Toit. And whatever she told me sounded really interesting, and I had heard a lot about it from other people also, so I asked her if they wanted anyone here and that I’d really like to join.

She asked me to come and give an interview here. I came, gave an interview, it went well and that’s why I’m here.

Initially it was very difficult for me, because in the other places I had worked at, I just had to give customers their table. I came here and learned a lot. I started to enjoy my work. And over the years I changed a lot, and as I came to know about Toit, I also came to know many things about myself.

You’re the Front Desk Manager. Can you describe a typical workday? What all does it involve?

I think I spend most of my time in Toit.
I’m very lazy ok, so I don’t up early in the morning. I get up usually by 11 am. *laughs* But that’s because I sleep very late, like 2 am or even 4 am on some days. I can’t get up early in the morning. 

Initially it was very difficult for me…

So I get up, I freshen up, sit for a bit quietly, wear my uniform, eat a quick meal and I come here.

I’m supposed to report at 1 pm but I always report fifteen minutes before that.

I go straight to my computer and start checking reservations and mails. And then I’ll start cribbing about the number of reservations, all that at the starting of the day itself. The tension comes automatically. After that, phone calls will come.

Usually, I finish by 10 pm and leave. Maybe 10:30 on weekends. Sometimes when it is really crowded, I go later. I don’t like to leave things messy. I am in charge of the front desk and I love my job, so I make sure everything is alright before I leave. 

So your job is really hectic right?

Pretty much, yes. Very hectic.

Toit is always a busy place, regardless of whether it is a weekday or weekend. 

I’m telling you, we don’t have a weekday. It’s always like it is a weekend. Come on Monday, or Tuesday, or anytime and it’s always crowded. And sometimes I feel bad to keep telling customers to wait. They must be thinking I have a habit of asking people to wait, like even if there’s a table I’m not giving it or something. Because I have to keep asking them to wait.

Can’t wait for the renovated first floor to open! 

In all the years, any particularly stressful event happen that you had to handle?

Sometimes, there are guests who are the type that if they want a table, they want it right now. 

I usually manage though.  It’s very rare to get those kind of aggressive customers, but when that happens what I do is I’m very polite.
I might be losing my patience but I will never show it. They are my guests so I have to keep them happy.

And I will try to accommodate them as soon as possible. This usually only happens when they miss a call, or they don’t show up at the reservation time. 

 It’s very rare to get those kind of aggressive customers, but when that happens what I do is I’m very polite.

At Toit, we follow a very strict script, and everyone follows the same approach. So even if they say someone else told them something, we usually know that it can’t be outside the guidelines we follow. 

Are you a patient person by nature?

Now I’m a senior in the front desk, and if I show my anger or impatience towards a customers, what will my juniors think?
I always pray to God before I start my job saying, “God my day should go well and I should be very patient and happy. I’m trying my best and I should be calm.”

Otherwise, trust me, I am very short tempered!

You have to remember, that it is because of the customers only that we are getting paid and doing what we do. They will stand at the front desk for a maximum of two minutes, so we should be good.
I want to become even more patient and calm, and they should feel good after interacting with me.

I always pray to God before I start my job saying, “God my day should go well and I should be very patient and happy.

When is your off-day?

I usually take off on a Wednesday. I don’t know why, but from the time I started working, I have always wanted my off to be on a Wednesday. Not just at Toit.

I sleep during my off day, but when it’s my off, I end up getting up early. I clean my room and do all my work. In the evening, I go hang out with my friends or I’ll stay at home. 

Do you have any hobbies?

Shopping!

I love to shop! First I used to collect only bags, I have about 15 bags right now. More than that. And some of them even have their tags on them. Recently, I gave away three to my sisters.  Every month, believe me, half of my salary goes to my bags. But also dresses and other stuff.

I love to shop!

You can ask them here, half of the couriers they get here are mine. I usually don’t go out and shop, I order online. Mainly because I don’t have the time to go out and shop and all. 

I get one off during the week and I’m usually very tired, so that day I just want to spend time at home. 

It’s been about 4 years of moving from a junior to the Manager of the front desk—how has the entire experience been? 

See, when I joined, it was very tough for me. In other places, it’s usually a very simple job. But once I came here, doing calls and knowing that it’s being recorded, I had to learn to speak properly and say all the right things. Even the waiting list here, when I first came here I was shocked to see so many people on a waiting list. But I didn’t give up on myself.

My HR Manager, Kevin, he guided me very well. Trust me, that time I used to think why is this guy always behind me and maybe I should resign and go, but now I realise how much good he did for me. Because of him, I’m here today. He made sure I learned something every week, and it has been a very good experience. And I have a great relationship with the guests now.

It is still very hectic, but now I know what I need to do. It’s all a part of the job and a learning experience. 

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Look forward to having you back when you are old enough to get Toit!

Please contact us between 9am and 7pm for reservations

Special Beer

Beetroot Lemon Gose

This special beer is a tart, refreshing wheat ale that is kettle-soured with lactobacillus and brewed with beetroot, lemon, and pink salt. (Ingredients that also give it the unusual colour.)

This is an easy-going, sessionable beer but has a unique complexity achieved by beetroot juice and lemon. 

AROMA

Earthy, lemon

ABV

4.8%

MOUTHFEEL

Medium-light body

APPEARANCE

Ruby with pink tones

FLAVOUR

Tangy, light, sweet and sour with the earthy sweetness of beetroot

Oktoberfest Special

märzen

The classic, traditional Marzen, this beer style originated in Bavaria and is brewed primarily for the Oktoberfest during the end of September and the beginning of October. 

Our version of the classic is an elegant, malty German lager with a rich and toasty malt flavour, with an aftertaste so rich that you can’t resist another glass. 

*(ABV in Pune and Mumbai is 4.9%, and 5.8% in Bengaluru)

AROMA

Moderate intensity aroma of German malt, rich, bready, toasty.

ABV

5.8%*

MOUTHFEEL

Medium-bodied, with a smooth, creamy texture.

APPEARANCE

Amber Orange

FLAVOUR

Moderately-dry to dry. Distinctive and complex maltiness including a bready, toasty aspect. Moderate hop bitterness and low hop flavour.

Oktoberfest Special

Kolsch

A clean, crisp, delicately-balanced beer with a very subtle fruit and hop character. Made with a single hop, Mandarina Bavaria, that lends the brew a distinctive lemon rind flavour, that makes this pleasant beer all the more refreshing. 

AROMA

Low malt aroma, with a grainy-sweet character. A delicately spicy hop aroma, with a subtle fruit aroma

ABV

4.9%

MOUTHFEEL

Medium-light with medium carbonation

APPEARANCE

Clear, pale gold to light gold

FLAVOUR

Low fruity sweetness, medium-low bitterness with delicate dryness and slight crispness

Special Beer

Black Rice Ale

Looking for something a little different?  
Brewed with black rice and specialty malts, this special brew is characterised by a slight malt sweetness, and balanced out by an earthy and nutty note that comes from the black rice.

AROMA

Mild sweetness

ABV

5.5%

MOUTHFEEL

Medium body

APPEARANCE

Dark brown

FLAVOUR

Brown bread, light nutty and chocolate notes

Oktoberfest Special

German Pilsner

A crisp, exceptionally clean beer prominently featuring noble German hops and the finest Pilsner malt that gives it an impeccably balanced hop profile.

Pouring a brilliant straw colour, it offers floral and spicy aroma with flavours of lightly sweet malt, finishing firm and dry on the palate.

AROMA

Malty with floral and spicy aroma

ABV

4.8%

MOUTHFEEL

Light to medium body

APPEARANCE

Light Straw

FLAVOUR

Medium to high hop bitterness and subtle grain sweetness

Specials

saison

Lemon Tea Saison

A farmhouse style ale celebrating the refreshing flavours of lemon chai. Crafted by infusing Malabar tea and a squeeze of farm fresh lemons, the beer has citrus fruit and spice notes that remind you of the soothing comfort of a cup of lemon tea, with a boozy twist of course!

AROMA

Fruity with a spicy yeast character

ABV

4.9%

MOUTHFEEL

Light to medium body

APPEARANCE

Fruity with a spicy yeast character

FLAVOUR

Citrus and pepper spice

Specials

American IPA

West Coast IPA

A West Coast-style American IPA aggressively hopped with a blend of Simcoe, Centennial, Amarillo and El Dorado hops.

This brew is all about the hops – that lends it clear aromas of pine, stone fruit and citrus.

The beer has a coating mouthfeel with long lasting bitterness and balanced malt body.

AROMA

Pine, stone fruit, citrus

ABV

6.6%

MOUTHFEEL

Light to medium body

APPEARANCE

Deep Golden

FLAVOUR

A crisp, bold hop forward front followed by piney and citrus notes

Sounds like something you and your friends would want to do?

Simply read and fill the form below and we’ll get in touch with you. And soon too! We hate turning people away, but we can only incorporate a certain number so that the experience remains personal.
All tours are currently out of Toit Bangalore.

    • Brewery Tours are held on every 1st Saturday of the month. The tour and beer tasting session starts at 11:30am and lasts for about 1.5 hours.
    • Registration fees for the Tour is Rs.850 + taxes. This is inclusive of beer samples, food pairing, a certificate & T-shirt.
    • Each tour has an upper limit of 20 people.  So register early to get your preferred date.
    • The minimum age to be eligible to sign up for the tour is 21 years. Carrying valid ID to take part in the Tour is mandatory. 
    • Kindly inform us in advance if you have any dietary restrictions or allergies.
    • We advise patrons who are on medication to refrain from taking the tour.
    • If you are a traveller, please note that International Credit Cards are not accepted as part of our online registration. Please send us an email to toitblr@toit.in and we can sort it out for you. Or just drop by at our pub, grab a beer and register at the front desk.
    • Because all the money goes to charity, refunds won’t be possible.
    • All tours are currently out of Toit Bangalore.

    Specials

    Kolsch Beer

    Kolsch

    The Kolsch, originating from Cologne, Germany, is a light and refreshing ale-lager hybrid. The beer is clean, crisp and delicately-balanced with a subtle fruit and hop character. Our version is made with a single hop, Mandarina Bavaria, that lends the brew distinctive mandarin and citrus notes.

    AROMA

    Low malt aroma, with a grainy-sweet character. A delicately spicy hop aroma, with a pleasant and subtle fruit aroma

    ABV

    4.9%

    MOUTHFEEL

    Medium-light & medium carbonation

    APPEARANCE

    Clear, pale gold to light gold

    FLAVOUR

    Low fruity sweetness, medium-low bitterness with delicate dryness and slight crispness

    Specials

    Dark Vader

    Schwarzbier

    ​​This German style dark lager is a regional specialty from southern Thuringen and northern Franconia in Germany.

    It balances a complex malt flavour with a generous addition of noble hops, with notes of caramel.

    The Special beer is rumoured to have strange powers, in that over a few pints, you seem to lose your ability to say ‘no’ to more. Don’t believe us? Well, have a taste of it yourself and see. But we warned—you don’t know the power of the dark side…umm…lager.

    AROMA

    Slightly malty

    ABV

    5.0%

    MOUTHFEEL

    Medium body, smooth

    APPEARANCE

    Black

    FLAVOUR

    Light malty with hints of caramel

    Specials

    West Coast IPA

    SMaSH

    While most beers use a blend of multiple hops and malts the SMaSH is brewed with a single variety of malt (Pilsner Malt) and hops (Amarillo hops).

    This refreshing beer showcases the individual characteristics of each ingredient, creating a distinctive yet balanced flavour profile. The Verdant IPA yeast helps the hop character shine through, while maintaining the grainy backbone.

    It’s the perfect beer to welcome Spring and the perfect excuse you need to get SMaSHed.

    AROMA

    Floral, citrus

    ABV

    4.8%

    MOUTHFEEL

    Light-medium bodied, medium carbonated.

    APPEARANCE

    Light yellow, slightly hazy.

    FLAVOUR

    Slightly bitter, citrusy flavour followed by malty aftertaste.

    Please contact us between 9am and 7pm for reservations

    Please contact us between 9am and 7pm for reservations

    Please contact us between 9am and 7pm for reservations

    TOIT PUNE

    Specials

    Kolsch Beer

    Kolsch

    The Kolsch, originating from Cologne, Germany, is a light and refreshing ale-lager hybrid. The beer is clean, crisp and delicately-balanced with a subtle fruit and hop character. Our version is made with a single hop, Mandarina Bavaria, that lends the brew distinctive mandarin and citrus notes.

    AROMA

    Low malt aroma, with a grainy-sweet character. A delicately spicy hop aroma, with a pleasant and subtle fruit aroma

    ABV

    4.9%

    MOUTHFEEL

    Medium-light & medium carbonation

    APPEARANCE

    Clear, pale gold to light gold

    FLAVOUR

    Low fruity sweetness, medium-low bitterness with delicate dryness and slight crispness

    Specials

    Belgian Tripel

    Tripel X

    A clean, crisp, delicately-balanced beer with a very subtle fruit and hop character.

    Brewed with pilsner malt and homemade candy sugar, our take on this Belgian classic style is smooth and complex. Strong malty & mildly sweet notes deliver a pleasantly dry finish. This one packs quite a punch & you will barely notice it, making it a dangerously session-able beer

    AROMA

    Complex fruity aroma

    ABV

    8%

    MOUTHFEEL

    Medium body

    APPEARANCE

    Pale gold

    FLAVOUR

    Mild sweet malt flavour, with a soft bitterness and fruity flavors

    Specials

    Guest Tap - Oi Brewing

    Lemon Hard Seltzer

    100 calories and 2 grams of carbs per pint! The Oi Lemon Hard Seltzer is made from a natural honey base just like a mead. After a special proprietary fermentation process, they use the traditional Bourbon method and filter the Seltzer over a bed of charcoal that eliminates all color and taste from it.


    The result, a sparkling clear beverage, which is then naturally flavored with lemon. Refreshing, light and crisp!

    AROMA

    Lemon

    ABV

    <4.95%

    MOUTHFEEL

    Crisp and spritz

    APPEARANCE

    Clear

    FLAVOUR

    Tart lemon